:root {
  --ink: #161311;
  --ink-soft: #6f675f;
  --ink-faint: #9a9188;
  --bg: #f3eee6;
  --bg-deep: #12100e;
  --card: #fffdf9;
  --line: rgba(22, 19, 17, 0.08);
  --line-strong: rgba(22, 19, 17, 0.16);
  --accent: #e24a1b;
  --accent-hover: #c43b12;
  --accent-soft: #fde8df;
  --accent-ink: #fffdf9;
  --ok: #1f7a4d;
  --ok-bg: #e7f4ec;
  --warn: #b26a12;
  --warn-bg: #fbf1df;
  --bad: #c4321a;
  --bad-bg: #fde8e3;
  --pending: #c9c0b6;
  --info: #1e4d73;
  --info-bg: #e7f0f6;
  --radius: 18px;
  --radius-sm: 12px;
  --shadow: 0 1px 0 rgba(22, 19, 17, 0.04), 0 18px 40px rgba(22, 19, 17, 0.05);
  --shadow-lg: 0 30px 80px rgba(18, 16, 14, 0.28);
  --mono: "Cascadia Mono", "SF Mono", ui-monospace, Consolas, monospace;
  --sans: "Segoe UI Variable Text", "Segoe UI", "SF Pro Text", system-ui, sans-serif;
  --display: "Segoe UI Variable Display", "Segoe UI", "SF Pro Display", system-ui, sans-serif;
}

* { box-sizing: border-box; }
html { color-scheme: light; }
::selection { background: #f6c7b4; color: var(--ink); }

body {
  margin: 0;
  font-family: var(--sans);
  background: var(--bg);
  color: var(--ink);
  font-size: 15px;
  line-height: 1.55;
  min-height: 100vh;
  -webkit-font-smoothing: antialiased;
}
body::before {
  content: "";
  position: fixed;
  inset: 0;
  pointer-events: none;
  z-index: 0;
  background:
    radial-gradient(900px 480px at -8% -10%, rgba(226, 74, 27, 0.1), transparent 55%),
    radial-gradient(700px 420px at 110% 0%, rgba(30, 77, 115, 0.07), transparent 50%),
    repeating-linear-gradient(0deg, rgba(22, 19, 17, 0.015) 0 1px, transparent 1px 3px);
}
body > * { position: relative; z-index: 1; }

h1 {
  font-family: var(--display);
  font-size: clamp(32px, 4vw, 46px);
  font-weight: 620;
  margin: 0 0 8px;
  letter-spacing: -0.045em;
  line-height: 0.98;
}
h2 {
  font-family: var(--display);
  font-size: 18px;
  font-weight: 640;
  margin: 0 0 14px;
  letter-spacing: -0.03em;
}
h3 { font-size: 13px; font-weight: 650; margin: 20px 0 8px; letter-spacing: 0.04em; text-transform: uppercase; }
a { color: var(--accent); text-underline-offset: 3px; }
.muted { color: var(--ink-soft); margin: 0; }
.quiet { color: var(--ink-faint); font-weight: 400; }
.small { font-size: 13px; }
.mono { font-family: var(--mono); font-size: 12.5px; letter-spacing: 0.01em; }
.eyebrow {
  margin: 0 0 10px;
  font-size: 11px;
  font-weight: 700;
  letter-spacing: 0.18em;
  text-transform: uppercase;
  color: var(--accent);
}

.topbar {
  position: sticky;
  top: 0;
  z-index: 40;
  padding: 16px 18px 0;
  background: linear-gradient(180deg, rgba(243, 238, 230, 0.92), rgba(243, 238, 230, 0));
}
.topbar-inner {
  max-width: 1180px;
  margin: 0 auto;
  padding: 8px 8px 8px 16px;
  display: flex;
  align-items: center;
  gap: 18px;
  min-height: 62px;
  flex-wrap: wrap;
  background: rgba(255, 253, 249, 0.78);
  border: 1px solid var(--line);
  border-radius: 999px;
  box-shadow: 0 12px 40px rgba(22, 19, 17, 0.06);
  backdrop-filter: blur(16px);
}
.brand {
  color: var(--ink);
  text-decoration: none;
  font-weight: 700;
  display: flex;
  align-items: center;
  gap: 10px;
  letter-spacing: -0.03em;
}
.brand-copy { display: flex; flex-direction: column; line-height: 1.05; }
.brand-kicker {
  font-size: 10px;
  font-weight: 700;
  letter-spacing: 0.18em;
  text-transform: uppercase;
  color: var(--ink-faint);
}
.brand-mark {
  width: 22px;
  height: 22px;
  border-radius: 6px 6px 6px 2px;
  background: var(--accent);
  display: inline-flex;
  box-shadow: 6px 6px 0 rgba(226, 74, 27, 0.16);
}
.brand-mark.big { width: 28px; height: 28px; }
.topbar nav { display: flex; gap: 4px; flex: 1; }
.topbar nav a {
  color: var(--ink-soft);
  text-decoration: none;
  padding: 8px 14px;
  border-radius: 999px;
  font-size: 13px;
  font-weight: 650;
  letter-spacing: -0.01em;
}
.topbar nav a:hover { color: var(--ink); background: rgba(22, 19, 17, 0.04); }
.topbar nav a.active { background: var(--ink); color: #fffdf9; }
.account-menu { position: relative; margin-left: auto; }
.account-trigger {
  list-style: none;
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 4px 10px 4px 4px;
  border-radius: 999px;
  cursor: pointer;
  user-select: none;
}
.account-trigger::-webkit-details-marker { display: none; }
.account-trigger:hover,
.account-menu[open] .account-trigger { background: rgba(22, 19, 17, 0.05); }
.account-trigger .who { color: var(--ink); font-weight: 650; font-size: 13px; }
.account-panel {
  position: absolute;
  right: 0;
  top: calc(100% + 10px);
  min-width: 196px;
  padding: 8px;
  background: var(--card);
  border: 1px solid var(--line);
  border-radius: 16px;
  box-shadow: var(--shadow-lg);
  z-index: 60;
}
.account-panel-name {
  margin: 0;
  padding: 8px 10px 10px;
  font-size: 13px;
  font-weight: 700;
  letter-spacing: -0.02em;
  border-bottom: 1px solid var(--line);
}
.account-panel a,
.account-panel .linklike {
  display: flex;
  width: 100%;
  text-align: left;
  text-decoration: none;
  color: var(--ink);
  background: none;
  border: 0;
  border-radius: 10px;
  padding: 9px 10px;
  font: inherit;
  font-size: 14px;
  font-weight: 600;
  cursor: pointer;
}
.account-panel a:hover,
.account-panel .linklike:hover { background: #faf6f0; color: var(--ink); }
.account-panel form { margin: 0; }
.avatar {
  width: 32px;
  height: 32px;
  border-radius: 50%;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  background: var(--ink);
  color: #fffdf9;
  font-size: 11px;
  font-weight: 700;
  letter-spacing: 0.04em;
}
.linklike {
  background: none;
  border: none;
  color: var(--ink-soft);
  cursor: pointer;
  font: inherit;
  font-size: 13px;
  padding: 0;
}
.linklike:hover { color: var(--ink); }

.page { max-width: 1180px; margin: 0 auto; padding: 36px 24px 88px; }
.page-head {
  display: flex;
  justify-content: space-between;
  align-items: flex-end;
  gap: 16px;
  margin-bottom: 28px;
  flex-wrap: wrap;
}
.panel {
  background: var(--card);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 22px 22px 20px;
  margin-bottom: 18px;
  box-shadow: var(--shadow);
}
.stack { display: flex; flex-direction: column; gap: 14px; }
.stack-lg { display: flex; flex-direction: column; gap: 16px; }

label {
  display: flex;
  flex-direction: column;
  gap: 7px;
  font-size: 12px;
  font-weight: 700;
  letter-spacing: 0.04em;
  text-transform: uppercase;
  color: var(--ink-soft);
}
input, select, textarea {
  font: inherit;
  font-size: 15px;
  font-weight: 450;
  letter-spacing: 0;
  text-transform: none;
  color: var(--ink);
  padding: 12px 13px;
  border: 1px solid var(--line-strong);
  border-radius: var(--radius-sm);
  background: #fff;
  transition: border-color 0.15s ease, box-shadow 0.15s ease;
}
input:hover, select:hover, textarea:hover { border-color: #b7aea4; }
input:focus, select:focus, textarea:focus, button:focus-visible, a:focus-visible {
  outline: 2px solid rgba(226, 74, 27, 0.35);
  outline-offset: 1px;
  border-color: var(--accent);
}
textarea { resize: vertical; min-height: 120px; }
.form-row { display: flex; gap: 14px; align-items: flex-end; }
.form-row.wrap { flex-wrap: wrap; }
.form-row label { flex: 1; min-width: 160px; }
.email-secondary-action { margin-top: 14px; }
.inline-form { display: inline-flex; gap: 6px; align-items: center; }
.btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 6px;
  font: inherit;
  font-size: 14px;
  font-weight: 650;
  letter-spacing: -0.01em;
  text-transform: none;
  padding: 11px 18px;
  border-radius: 999px;
  cursor: pointer;
  text-decoration: none;
  background: transparent;
  color: var(--ink);
  border: 1px solid var(--line-strong);
  transition: transform 0.12s ease, background 0.12s ease, color 0.12s ease;
}
.btn:hover { background: rgba(22, 19, 17, 0.04); }
.btn.primary {
  background: var(--accent);
  color: var(--accent-ink);
  border-color: transparent;
  box-shadow: 0 10px 24px rgba(226, 74, 27, 0.22);
}
.btn.primary:hover { background: var(--accent-hover); color: #fff; }
.btn.small-btn { padding: 6px 12px; font-size: 12.5px; }
.btn.danger { color: var(--bad); background: var(--bad-bg); border-color: rgba(196, 50, 26, 0.28); }
.btn.danger:hover { background: #f8d4cc; color: var(--bad); }
.btn.disabled, a.btn.disabled, .btn:disabled {
  opacity: 0.4;
  pointer-events: none;
  cursor: default;
}

.flash {
  padding: 12px 14px;
  border-radius: 14px;
  margin-bottom: 16px;
  font-size: 14px;
  border: 1px solid transparent;
}
.flash-success { background: var(--ok-bg); color: var(--ok); border-color: #c9e6d4; }
.flash-error { background: var(--bad-bg); color: var(--bad); border-color: #f3cfc8; }
.flash-warn { background: var(--warn-bg); color: var(--warn); border-color: #edd7a8; }

body.auth-shell { background: var(--bg-deep); }
body.auth-shell::before { display: none; }
body.auth-shell .page {
  max-width: none;
  margin: 0;
  padding: 0;
  min-height: 100vh;
}
.auth-layout {
  min-height: 100vh;
  display: grid;
  grid-template-columns: minmax(320px, 1.15fr) minmax(380px, 0.85fr);
}
.auth-hero {
  color: #f6f1ea;
  padding: 72px 80px;
  display: flex;
  flex-direction: column;
  justify-content: flex-end;
  gap: 22px;
  background:
    radial-gradient(520px 320px at 18% 18%, rgba(226, 74, 27, 0.28), transparent 60%),
    linear-gradient(165deg, #1a1613 0%, #12100e 70%);
  position: relative;
  overflow: hidden;
}
.auth-hero::after {
  content: "";
  position: absolute;
  right: -80px;
  bottom: -80px;
  width: 280px;
  height: 280px;
  border: 1px solid rgba(255, 253, 249, 0.12);
  border-radius: 50%;
}
.hero-index {
  margin: 0;
  font-size: 12px;
  letter-spacing: 0.2em;
  text-transform: uppercase;
  color: #e7a08c;
  font-weight: 700;
}
.auth-hero h2 {
  font-size: clamp(42px, 5.4vw, 72px);
  line-height: 0.92;
  letter-spacing: -0.055em;
  margin: 0;
  max-width: 9ch;
  color: #fffdf9;
}
.auth-hero p { margin: 0; color: #cbbfb4; max-width: 38ch; font-size: 16px; }
.auth-points { list-style: none; margin: 8px 0 0; padding: 0; display: grid; gap: 12px; }
.auth-points li {
  display: flex;
  gap: 12px;
  align-items: flex-start;
  font-size: 14px;
  color: #efe6de;
}
.auth-points li::before {
  content: "";
  width: 18px;
  height: 1px;
  margin-top: 11px;
  background: var(--accent);
  flex: none;
}
.auth-stage {
  background: var(--bg);
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 48px 28px;
}
.auth-card {
  width: min(420px, 100%);
  background: transparent;
  border: 0;
  border-radius: 0;
  padding: 8px 4px;
  box-shadow: none;
  margin: 0;
}
.auth-brand {
  display: flex;
  align-items: center;
  gap: 10px;
  margin-bottom: 28px;
  color: var(--ink);
}
.auth-card h1 { font-size: 42px; }
.auth-card .btn.primary { width: 100%; margin-top: 6px; }
.app-shell .auth-card,
body.auth-shell .page > .auth-card {
  background: var(--card);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 32px 28px;
  box-shadow: var(--shadow);
  max-width: 460px;
}
body.auth-shell .page > .auth-card { margin: 12vh auto; }

.task-card {
  background: var(--card);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 18px 20px;
  border-left: 3px solid var(--pending);
}
.task-card.state-done { border-left-color: var(--ok); }
.task-card.state-issue { border-left-color: var(--bad); }
.task-head { display: flex; justify-content: space-between; align-items: flex-start; gap: 12px; }
.task-card details { margin: 8px 0 12px; }
.task-card summary { cursor: pointer; font-size: 13px; color: var(--accent); font-weight: 600; }
.task-card details p { margin: 8px 0 0; font-size: 14px; }
.complete-form {
  border-top: 1px dashed var(--line-strong);
  padding-top: 14px;
  display: flex;
  flex-direction: column;
  gap: 12px;
}

.chip {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  font-size: 11px;
  font-weight: 700;
  padding: 4px 10px;
  border-radius: 999px;
  text-decoration: none;
  white-space: nowrap;
  letter-spacing: 0.04em;
  text-transform: uppercase;
}
.chip-done { background: var(--ok-bg); color: var(--ok); }
.chip-late { background: var(--warn-bg); color: var(--warn); }
.chip-issue { background: var(--bad-bg); color: var(--bad); }
.chip-pending { background: #efeae3; color: var(--ink-faint); }
.dot { display: inline-block; width: 14px; height: 14px; border-radius: 50%; }
.dot-done { background: var(--ok); }
.dot-late { background: var(--warn); }
.dot-issue { background: var(--bad); }
.dot-pending { background: transparent; border: 2px solid var(--pending); }
.dot-link { display: inline-flex; padding: 4px; border-radius: 50%; }
.dot-link:hover { background: #efeae3; }
.legend { display: flex; gap: 20px; flex-wrap: wrap; font-size: 13px; color: var(--ink-soft); }
.legend span { display: inline-flex; align-items: center; gap: 6px; }

.stat-row {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
  gap: 0;
  margin-bottom: 28px;
  border-top: 1px solid var(--line-strong);
  border-bottom: 1px solid var(--line-strong);
}
.stat {
  background: transparent;
  border: 0;
  border-radius: 0;
  padding: 18px 16px 16px 0;
  min-width: 0;
  display: flex;
  flex-direction: column;
  box-shadow: none;
  position: relative;
}
.stat::before { display: none; }
.stat-num {
  font-family: var(--display);
  font-size: 36px;
  font-weight: 620;
  font-variant-numeric: tabular-nums;
  letter-spacing: -0.05em;
  line-height: 1;
  order: 2;
}
.stat-num.ok { color: var(--ok); }
.stat-num.warn { color: var(--warn); }
.stat-num.bad { color: var(--bad); }
.stat-num.muted-num { color: var(--ink); }
.stat-label {
  order: 1;
  font-size: 11px;
  color: var(--ink-faint);
  text-transform: uppercase;
  letter-spacing: 0.14em;
  font-weight: 700;
  margin-bottom: 8px;
}
.stat-link { text-decoration: none; display: flex; flex-direction: column; color: inherit; }
.stat-link:hover .stat-num { color: var(--accent); }

.table-wrap { overflow-x: auto; }
table.grid, table.list { border-collapse: collapse; width: 100%; font-size: 14px; }
table.grid th, table.grid td, table.list th, table.list td {
  padding: 12px 12px;
  border-bottom: 1px solid var(--line);
  text-align: left;
  vertical-align: middle;
}
table.list tbody tr { transition: background 0.12s ease; }
table.list tbody tr:hover { background: #faf6f0; }
table.grid th, table.list th {
  font-size: 11px;
  text-transform: uppercase;
  letter-spacing: 0.12em;
  color: var(--ink-faint);
  font-weight: 700;
}
table.grid td.cell { text-align: center; }
table.grid th:not(.task-col) { text-align: center; }
.task-col { min-width: 220px; }
.inactive-row { opacity: 0.45; }
.current-row { background: #faf6f0; }
.actions { white-space: nowrap; }
.actions > * { margin-right: 6px; }
table.matrix td { text-align: center; }
table.matrix th { font-weight: 650; }

.date-picker { display: flex; gap: 8px; align-items: flex-end; }
.export-form {
  display: flex;
  gap: 12px;
  align-items: flex-end;
  flex-wrap: wrap;
  background: #faf6f0;
  border: 1px dashed var(--line-strong);
  border-radius: var(--radius);
  padding: 16px;
}
.empty {
  padding: 36px 8px;
  text-align: center;
  color: var(--ink-soft);
}
.detail-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(180px, 1fr)); gap: 16px; margin: 0; }
.detail-grid dt {
  font-size: 11px;
  text-transform: uppercase;
  letter-spacing: 0.12em;
  color: var(--ink-faint);
  font-weight: 700;
}
.detail-grid dd { margin: 4px 0 0; font-weight: 600; }
.remarks {
  background: #faf6f0;
  border-radius: 14px;
  padding: 16px 16px;
  white-space: pre-wrap;
}
.evidence-img { max-width: 100%; border: 1px solid var(--line); border-radius: 12px; }
.role-list { margin: 0 0 14px; padding-left: 20px; }

.ticket-block { border: 1px solid var(--line); border-radius: 12px; padding: 12px 14px; background: #faf6f0; }
.ticket-block summary { cursor: pointer; font-size: 13px; font-weight: 600; color: var(--ink-soft); }
.ticket-block .form-row { margin-top: 12px; }
.file-list { list-style: none; margin: 0; padding: 0; display: flex; flex-direction: column; gap: 8px; }
.file-list li {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 8px 10px;
  border: 1px solid var(--line);
  border-radius: 10px;
}
.file-list .file-name { font-weight: 600; flex: 1; word-break: break-all; }

.filter-bar label { min-width: 130px; }
.grow-2 { flex: 2; }
.type-hints { margin: 4px 0 12px; line-height: 1.7; text-transform: none; letter-spacing: 0; font-weight: 450; }
.entra-field { flex: 1; min-width: 160px; position: relative; }
.entra-field label { min-width: 0; }
.entra-results {
  position: absolute;
  z-index: 2;
  top: calc(100% - 22px);
  left: 0;
  right: 0;
  border: 1px solid var(--line);
  border-radius: 12px;
  background: var(--card);
  box-shadow: var(--shadow-lg);
  overflow: hidden;
}
.entra-results-list { list-style: none; margin: 0; padding: 0; }
.entra-result {
  display: flex;
  width: 100%;
  flex-direction: column;
  gap: 1px;
  padding: 8px 10px;
  border: 0;
  border-bottom: 1px solid var(--line);
  background: var(--card);
  color: var(--ink);
  font: inherit;
  font-size: 13px;
  text-align: left;
  text-transform: none;
  letter-spacing: 0;
  cursor: pointer;
}
.entra-result:last-child { border-bottom: 0; }
.entra-result:hover, .entra-result:focus-visible { background: #faf6f0; }
.entra-result span { color: var(--ink-soft); font-size: 12px; }
.entra-status { min-height: 18px; margin: 3px 0 0; text-transform: none; letter-spacing: 0; font-weight: 450; }
.requester-details-row { align-items: flex-start; }
.required-legend { margin: 0; color: var(--ink-soft); font-size: 13px; text-transform: none; letter-spacing: 0; font-weight: 450; }
.field-label { display: inline; }
.required-mark { color: var(--accent); font-weight: 700; }
.queue-empty { margin: 16px 0 0; }
.queue-table { margin-top: 16px; }
.stat-word { font-size: 18px; line-height: 1.25; letter-spacing: -0.03em; padding: 2px 0; }
.sla-breach { color: var(--bad); font-weight: 700; }
.chip.prio-P1 { background: var(--bad-bg); color: var(--bad); }
.chip.prio-P2 { background: var(--warn-bg); color: var(--warn); }
.chip.prio-P3 { background: var(--info-bg); color: var(--info); }
.chip.prio-P4 { background: #efeae3; color: var(--ink-soft); }
.split-panels { display: grid; grid-template-columns: repeat(auto-fit, minmax(280px, 1fr)); gap: 18px; }
.split-panels .panel { margin-bottom: 0; }
.ticket-export-panel { grid-column: span 2; }
.ticket-export-panel .export-form { flex-wrap: nowrap; }
.ticket-export-panel .export-form label { min-width: 150px; }

.weekly-metrics { margin-bottom: 20px; }
.weekly-metrics-head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 16px;
  flex-wrap: wrap;
  margin-bottom: 14px;
}
.weekly-metrics-head h2 { margin: 0 0 4px; }
.weekly-metrics-head .muted { margin: 0; }
.weekly-totals { display: flex; flex-wrap: wrap; gap: 12px 18px; align-items: center; }
.weekly-totals-compare { gap: 16px 24px; }
.weekly-total-group {
  display: flex;
  flex-wrap: wrap;
  gap: 8px 14px;
  align-items: center;
  padding: 10px 14px;
  background: #faf6f0;
  border: 1px solid var(--line);
  border-radius: 14px;
}
.weekly-total-label {
  font-size: 11px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.12em;
  color: var(--ink-faint);
  width: 100%;
  margin-bottom: 2px;
}
.weekly-total { font-size: 13px; color: var(--ink-soft); }
.weekly-total strong {
  font-family: var(--display);
  font-size: 18px;
  font-weight: 640;
  color: var(--ink);
  font-variant-numeric: tabular-nums;
  margin-right: 4px;
  letter-spacing: -0.03em;
}
.weekly-total.bad-text strong,
.weekly-total strong.bad-text { color: var(--bad); }
.weekly-total strong.ok-text { color: var(--ok); }
.weekly-total strong.warn-text { color: var(--warn); }
.weekly-charts {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(280px, 1fr));
  gap: 16px;
}
.chart-card {
  background: linear-gradient(180deg, #fffdf9, #faf6f0);
  border: 1px solid var(--line);
  border-radius: 16px;
  padding: 14px 14px 10px;
}
.chart-title {
  margin: 0 0 10px;
  font-size: 11px;
  font-weight: 700;
  color: var(--ink-faint);
  text-transform: uppercase;
  letter-spacing: 0.12em;
}
.chart-frame { position: relative; height: 220px; width: 100%; }

.thread { list-style: none; margin: 0 0 20px; padding: 0; display: flex; flex-direction: column; gap: 12px; }
.thread-item {
  border: 1px solid var(--line);
  border-left: 3px solid var(--pending);
  border-radius: 14px;
  padding: 12px 14px;
  background: #fff;
  box-shadow: 0 1px 0 rgba(22, 19, 17, 0.03);
}
.thread-item.note-requester_update { border-left-color: var(--accent); }
.thread-item.note-vendor_update { border-left-color: var(--warn); }
.thread-item.note-escalation { border-left-color: var(--bad); }
.thread-item.note-system { background: #faf6f0; }
.thread-meta { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; margin-bottom: 6px; }
.thread-author { font-weight: 700; font-size: 13px; }
.thread-body { white-space: pre-wrap; font-size: 14px; }
.thread-form { border-top: 1px dashed var(--line-strong); padding-top: 16px; }
.thread-files { margin-top: 10px; }
.attachment-field { display: flex; flex-direction: column; gap: 6px; }
.attachment-field input[type="file"] {
  padding: 14px 12px;
  border: 1px dashed var(--line-strong);
  border-radius: 14px;
  background: #faf6f0;
  font: inherit;
  font-size: 13px;
  text-transform: none;
  letter-spacing: 0;
}
.thread-form-actions { align-items: flex-end; }
.resolution-fields.is-locked {
  opacity: 0.72;
  background: #faf6f0;
  border: 1px dashed var(--line-strong);
  border-radius: 14px;
  padding: 12px 14px;
}
.resolution-fields .resolution-hint { margin: 0 0 10px; }
.resolution-fields:not(.is-locked) .resolution-hint { display: none; }

.pager {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  flex-wrap: wrap;
  margin-top: 14px;
}
.pager-meta { font-size: 13px; color: var(--ink-soft); }
.pager-links { display: flex; align-items: center; gap: 8px; }
.pager-page { font-size: 13px; color: var(--ink-soft); min-width: 7.5em; text-align: center; }

.workspace {
  display: grid;
  grid-template-columns: minmax(0, 1.45fr) minmax(300px, 0.72fr);
  gap: 20px;
  align-items: start;
}
.workspace-aside { display: flex; flex-direction: column; gap: 18px; }
.workspace-aside .panel { margin-bottom: 0; }
.ticket-hero {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 16px;
  flex-wrap: wrap;
}
.ticket-ref {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  background: var(--ink);
  color: #fffdf9;
  border-radius: 999px;
  padding: 5px 10px;
  font-weight: 700;
  margin-right: 8px;
  vertical-align: 4px;
}
.properties { display: grid; gap: 14px; }
.properties div { min-width: 0; }
.properties dt {
  font-size: 11px;
  text-transform: uppercase;
  letter-spacing: 0.12em;
  color: var(--ink-faint);
  font-weight: 700;
}
.properties dd { margin: 4px 0 0; font-weight: 650; }

.ticket-list { display: flex; flex-direction: column; }
.ticket-row {
  display: grid;
  grid-template-columns: 128px minmax(0, 1fr) auto;
  gap: 12px 18px;
  align-items: center;
  padding: 18px 4px;
  background: transparent;
  border: 0;
  border-bottom: 1px solid var(--line);
  border-radius: 0;
  text-decoration: none;
  color: inherit;
  box-shadow: none;
  transition: background 0.12s ease;
}
.ticket-row:hover {
  background: rgba(255, 253, 249, 0.7);
  color: inherit;
}
.ticket-row-title { font-weight: 650; letter-spacing: -0.02em; }
.ticket-row-meta { display: flex; flex-wrap: wrap; gap: 8px; align-items: center; justify-content: flex-end; }
.ticket-row-sub { color: var(--ink-soft); font-size: 13px; margin: 2px 0 0; }

.form-actions {
  position: sticky;
  bottom: 16px;
  z-index: 5;
  display: flex;
  gap: 10px;
  align-items: center;
  padding: 12px 14px;
  background: rgba(255, 253, 249, 0.9);
  backdrop-filter: blur(14px);
  border: 1px solid var(--line);
  border-radius: 999px;
  box-shadow: var(--shadow-lg);
}
.panel-head {
  display: flex;
  align-items: baseline;
  justify-content: space-between;
  gap: 12px;
  margin-bottom: 14px;
}
.panel-head h2 { margin: 0; }
.step-no {
  display: inline-flex;
  width: 22px;
  height: 22px;
  margin-right: 8px;
  border-radius: 50%;
  align-items: center;
  justify-content: center;
  background: var(--ink);
  color: #fffdf9;
  font-size: 11px;
  font-weight: 800;
  vertical-align: -2px;
}
.role-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(210px, 1fr));
  gap: 12px;
  margin: 0;
  padding: 0;
  list-style: none;
}
.role-card {
  border: 1px solid var(--line);
  border-radius: 16px;
  padding: 16px 16px;
  background: #faf6f0;
}
.role-card strong { display: block; margin-bottom: 4px; letter-spacing: -0.02em; }
.filter-bar {
  background: #faf6f0;
  border: 1px solid var(--line);
  border-radius: 16px;
  padding: 14px;
  margin-bottom: 16px;
}
.member-head {
  display: flex;
  align-items: baseline;
  justify-content: space-between;
  gap: 12px;
  margin-bottom: 14px;
  padding-bottom: 12px;
  border-bottom: 1px solid var(--line);
}
.member-head h2 { margin: 0; }
.member-count { margin: 0; color: var(--ink-faint); font-size: 13px; font-weight: 650; }
.member-toolbar {
  display: flex;
  flex-direction: column;
  gap: 12px;
  margin: 0 0 16px;
  padding: 12px;
  background: #faf6f0;
  border: 1px solid var(--line);
  border-radius: 16px;
}
.member-search { display: flex; gap: 8px; align-items: center; }
.member-search input {
  flex: 1;
  min-width: 0;
  padding: 10px 14px;
  border-radius: 999px;
  background: #fff;
}
.member-tabs { display: flex; flex-wrap: wrap; gap: 8px; }
.member-tab {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  border: 1px solid var(--line-strong);
  background: #fffdf9;
  color: var(--ink-soft);
  border-radius: 999px;
  padding: 7px 12px;
  font: inherit;
  font-size: 13px;
  font-weight: 650;
  cursor: pointer;
}
.member-tab span {
  min-width: 1.4em;
  padding: 1px 6px;
  border-radius: 999px;
  background: #efeae3;
  color: var(--ink);
  font-size: 12px;
  text-align: center;
}
.member-tab:hover { color: var(--ink); border-color: var(--ink); }
.member-tab.active {
  background: var(--ink);
  color: #fffdf9;
  border-color: var(--ink);
}
.member-tab.active span { background: rgba(255, 253, 249, 0.16); color: #fffdf9; }

.user-portal { max-width: 760px; }
.user-portal-title { color: var(--ink); }
.user-identity {
  display: grid;
  gap: 12px;
  margin: 0 0 22px;
  padding-bottom: 18px;
  border-bottom: 1px solid var(--line);
}
.user-identity > div {
  display: grid;
  grid-template-columns: 110px 1fr;
  gap: 12px;
  align-items: baseline;
}
.user-identity dt { margin: 0; font-weight: 700; color: var(--ink); letter-spacing: 0.08em; font-size: 11px; text-transform: uppercase; }
.user-identity dd { margin: 0; font-size: 16px; }
.user-topic-field, .user-priority-field { max-width: 420px; }
[data-issue-subcategory-wrap][hidden] { display: none !important; }
.user-ticket-details { display: flex; flex-direction: column; gap: 14px; }
.user-ticket-details[hidden] { display: none; }
.user-ticket-details h2 { margin-bottom: 0; }
.drop-field input[type="file"] {
  padding: 22px 14px;
  border: 1px dashed var(--line-strong);
  background:
    linear-gradient(180deg, rgba(226, 74, 27, 0.04), transparent 70%),
    #faf6f0;
}
.user-ticket-actions {
  display: flex;
  justify-content: flex-start;
  gap: 10px;
  flex-wrap: wrap;
  padding-top: 4px;
}
.status-filters {
  display: flex;
  gap: 8px;
  margin: -8px 0 18px;
}
.status-filters a {
  text-decoration: none;
  color: var(--ink-soft);
  border: 1px solid var(--line-strong);
  border-radius: 999px;
  padding: 6px 12px;
  font-size: 13px;
  font-weight: 650;
}
.status-filters a.active,
.status-filters a:hover {
  background: var(--ink);
  color: #fffdf9;
  border-color: var(--ink);
}

@media (max-width: 960px) {
  .auth-layout { grid-template-columns: 1fr; }
  .auth-hero { min-height: 320px; padding: 40px 28px; justify-content: flex-end; }
  .auth-hero h2 { font-size: 46px; }
  .workspace { grid-template-columns: 1fr; }
  .ticket-row { grid-template-columns: 1fr; }
  .ticket-row-meta { justify-content: flex-start; }
  .ticket-export-panel { grid-column: 1 / -1; }
  .ticket-export-panel .export-form { flex-wrap: wrap; }
}
@media (max-width: 640px) {
  .topbar { padding: 10px 10px 0; }
  .topbar-inner { border-radius: 22px; padding: 10px 12px; }
  .page { padding: 22px 14px 56px; }
  .form-row { flex-direction: column; align-items: stretch; }
  .page-head { flex-direction: column; align-items: stretch; }
  .chart-frame { height: 200px; }
  .stat-row { grid-template-columns: 1fr 1fr; }
  .fact-sheet { grid-template-columns: 1fr; }
}

.desk-toolbar {
  display: flex;
  justify-content: space-between;
  gap: 16px;
  align-items: flex-end;
  flex-wrap: wrap;
  margin-bottom: 12px;
  border-bottom: 1px solid var(--line-strong);
}
.desk-tabs { display: flex; gap: 4px; flex-wrap: wrap; }
.desk-tab {
  text-decoration: none;
  color: var(--ink-soft);
  font-weight: 700;
  font-size: 14px;
  padding: 10px 14px 12px;
  border-bottom: 2px solid transparent;
}
.desk-tab span {
  display: inline-flex;
  min-width: 1.4em;
  justify-content: center;
  margin-left: 6px;
  padding: 1px 6px;
  border-radius: 999px;
  background: #efeae3;
  color: var(--ink);
  font-size: 12px;
}
.desk-tab.active { color: var(--ink); border-bottom-color: var(--accent); }
.desk-search { display: flex; gap: 8px; align-items: center; margin-bottom: 10px; }
.desk-search input { min-width: min(320px, 70vw); }
.desk-lenses { display: flex; gap: 8px; flex-wrap: wrap; margin: 0 0 16px; }
.desk-lenses a {
  text-decoration: none;
  color: var(--ink-soft);
  border: 1px solid var(--line);
  background: #fffdf9;
  border-radius: 999px;
  padding: 6px 12px;
  font-size: 13px;
  font-weight: 650;
}
.desk-lenses a span { margin-left: 6px; color: var(--ink-faint); }
.desk-lenses a.active { background: var(--ink); color: #fffdf9; border-color: var(--ink); }
.desk-lenses a.active span { color: #fffdf9; }
.desk-panel-head {
  display: flex;
  justify-content: space-between;
  align-items: flex-end;
  gap: 12px;
  flex-wrap: wrap;
  margin-bottom: 8px;
}
.desk-panel-head h1 { font-size: 28px; margin: 0; }
.desk-sort { display: flex; gap: 8px; align-items: flex-end; }
.desk-sort label { min-width: 160px; }
.desk-table td a { color: var(--ink); font-weight: 650; text-decoration: none; }
.desk-table td a:hover { color: var(--accent); }
.assign-inline { display: flex; gap: 6px; align-items: center; min-width: 160px; }
.assign-inline select { min-width: 140px; max-width: 180px; padding: 6px 8px; font-size: 13px; border-radius: 10px; }
.handle-assign { margin-bottom: 16px; }
.handle-assign label, .handle-top label { min-width: 220px; max-width: 320px; }
.composer {
  margin-top: 18px;
  padding: 16px;
  display: flex;
  flex-direction: column;
  gap: 14px;
  background: #faf6f0;
  border: 1px solid var(--line);
  border-radius: 16px;
}
.composer-meta {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 12px;
}
.composer-meta form { margin: 0; }
.composer-meta select,
.composer textarea,
.composer input[type="file"] { background: #fff; }
.composer-form { display: flex; flex-direction: column; gap: 12px; }
.composer .reply-kinds {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}
.composer .reply-kinds label {
  display: inline-flex;
  flex-direction: row;
  align-items: center;
  gap: 8px;
  width: auto;
  margin: 0;
  padding: 7px 12px;
  border: 1px solid var(--line-strong);
  border-radius: 999px;
  background: #fff;
  color: var(--ink);
  font-size: 13px;
  font-weight: 650;
  letter-spacing: 0;
  text-transform: none;
  cursor: pointer;
}
.composer .reply-kinds label:has(input:checked) {
  background: var(--ink);
  color: #fffdf9;
  border-color: var(--ink);
}
.composer .reply-kinds input {
  width: 14px;
  height: 14px;
  margin: 0;
  padding: 0;
  accent-color: var(--accent);
  flex: none;
}
.composer-comment textarea { min-height: 88px; }
.composer-actions {
  display: flex;
  align-items: flex-end;
  justify-content: space-between;
  gap: 12px;
}
.composer-actions .attachment-field { flex: 1; min-width: 0; }
.composer-actions input[type="file"] { padding: 8px 10px; }
.composer-actions .btn { flex: none; }
@media (max-width: 720px) {
  .composer-meta,
  .composer-actions { grid-template-columns: 1fr; display: flex; flex-direction: column; align-items: stretch; }
}
.resolution-card fieldset {
  border: 0;
  margin: 0;
  padding: 0;
  min-inline-size: 0;
}
.resolution-card fieldset:disabled { opacity: 0.55; }
.resolution-sheet { border-top: 1px solid var(--line); padding-top: 14px; }
.resolution-sheet[hidden] { display: none; }
.resolution-grid {
  display: grid;
  grid-template-columns: minmax(220px, 1fr) minmax(180px, 0.7fr);
  gap: 14px 18px;
}
.resolution-notes-field { grid-column: 1; }
.sn-notes { display: grid; gap: 14px; }
.work-notes textarea {
  background: #fff4b8;
  border-color: #e4d48a;
}
.work-notes textarea:focus { background: #fff8d2; }
.transfer-form { flex-wrap: wrap; align-items: flex-end; }
.transfer-note { min-width: 220px; flex: 1; }
.transfer-note input { padding: 8px 10px; font-size: 14px; }
.subject-link { letter-spacing: -0.02em; }
.thread-count {
  display: inline-flex;
  margin-left: 8px;
  min-width: 1.4em;
  justify-content: center;
  padding: 1px 6px;
  border-radius: 999px;
  background: #efeae3;
  color: var(--ink-soft);
  font-size: 11px;
  font-weight: 700;
}
.row-overdue { background: #fff6f3; }
.prio-tone {
  display: inline-flex;
  padding: 3px 8px;
  border-radius: 6px;
  font-size: 12px;
  font-weight: 700;
}
.prio-tone-low { background: #efeae3; color: var(--ink-soft); }
.prio-tone-normal { background: #fff3c4; color: #7a5b10; }
.prio-tone-high { background: #fde2dc; color: #9b2c2c; }
.prio-tone-emergency { background: #f3c4bc; color: #7a1d1d; }
.fact-sheet {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 0;
  padding: 0;
  overflow: hidden;
}
.fact-sheet > div {
  display: grid;
  grid-template-columns: 140px 1fr;
  gap: 10px;
  align-items: baseline;
  padding: 12px 16px;
  border-bottom: 1px solid var(--line);
}
.fact-sheet > div:nth-child(4n+1),
.fact-sheet > div:nth-child(4n+2) { background: #faf6f0; }
.fact-sheet dt {
  margin: 0;
  font-size: 12px;
  font-weight: 700;
  color: var(--ink-soft);
}
.fact-sheet dd { margin: 0; font-weight: 600; }
.agent-action-row { display: flex; flex-wrap: wrap; gap: 12px; align-items: flex-end; margin-bottom: 16px; }
.agent-action-row .inline-form { align-items: flex-end; }
.resolve-form { border-top: 1px dashed var(--line-strong); padding-top: 16px; }
.reply-kinds { display: flex; flex-wrap: wrap; gap: 14px; }
.reply-kind {
  flex-direction: row;
  align-items: center;
  gap: 8px;
  text-transform: none;
  letter-spacing: 0;
  font-size: 14px;
  font-weight: 650;
  color: var(--ink);
}
.reply-kind input { width: auto; }

/* Shared card, table, and form rhythm for User and IT pages */
.page:has(.desk) { max-width: 1440px; }
.page:has(.agent-ticket) { max-width: 1080px; }
.agent-ticket h1,
.user-portal h1 { overflow-wrap: anywhere; }

.panel > h2,
.panel > h3:first-child {
  padding-bottom: 12px;
  margin-bottom: 14px;
  border-bottom: 1px solid var(--line);
}
.panel > h3 { margin-top: 18px; }
.panel .remarks { margin-top: 4px; }
.panel .empty,
.panel > .muted { margin: 4px 0 2px; }

.metric-strip {
  grid-template-columns: repeat(6, minmax(0, 1fr));
  gap: 12px;
  border: 0;
  margin-bottom: 18px;
}
.metric-strip .stat {
  background: var(--card);
  border: 1px solid var(--line);
  border-radius: 16px;
  padding: 14px 16px 16px;
  box-shadow: var(--shadow);
}
.metric-strip .stat-num { font-size: 30px; }

.user-portal .stat-row {
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 0;
  margin-bottom: 18px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: var(--card);
  box-shadow: var(--shadow);
  overflow: hidden;
}
.user-portal .stat { padding: 16px 18px; }
.user-portal .stat + .stat { border-left: 1px solid var(--line); }
.user-portal .stat-word { font-size: 17px; overflow-wrap: anywhere; }
.user-portal .ticket-ref {
  background: #efeae3;
  color: var(--ink);
  justify-content: center;
  min-width: 0;
}
.user-portal .panel > .ticket-list { margin: 2px -22px -8px; }
.user-portal .ticket-row {
  grid-template-columns: 112px minmax(0, 1fr) auto;
  padding: 14px 22px;
}
.user-portal .ticket-row:hover { background: #faf6f0; }
.user-portal .page-head,
.agent-ticket .page-head,
.desk-toolbar { align-items: center; }

.fact-sheet {
  grid-template-columns: 1fr 1fr;
  gap: 0 28px;
  padding: 6px 18px 8px;
}
.fact-sheet > div,
.fact-sheet > div:nth-child(4n+1),
.fact-sheet > div:nth-child(4n+2) {
  display: grid;
  grid-template-columns: 128px minmax(0, 1fr);
  gap: 8px;
  align-items: baseline;
  padding: 10px 0;
  background: transparent;
  border-bottom: 1px solid var(--line);
}
.fact-sheet > div:nth-last-child(-n+2) { border-bottom: 0; }
.fact-sheet dt {
  font-size: 11px;
  letter-spacing: 0.08em;
  text-transform: uppercase;
  color: var(--ink-faint);
}
.fact-sheet dd { font-size: 14px; overflow-wrap: anywhere; }

.desk-panel { padding-bottom: 14px; }
.desk-panel-head { margin-bottom: 12px; }
.desk-panel-head h1 { font-size: 22px; letter-spacing: -0.03em; }
.desk-panel .table-wrap {
  margin: 0 -22px;
  border-top: 1px solid var(--line);
}
.desk-table { min-width: 1080px; }
.desk-table th,
.desk-table td { padding: 10px 12px; }
.desk-table th { white-space: nowrap; background: #faf6f0; }
.desk-table td.mono,
.desk-table td.small { white-space: nowrap; }
.desk-table .subject-link {
  display: inline;
  font-weight: 650;
}
.desk-panel .pager { margin: 12px 0 2px; }
.row-overdue td:first-child { box-shadow: inset 3px 0 0 var(--bad); }

table.list thead th { background: #faf6f0; }
table.tally th:last-child,
table.tally td:last-child {
  text-align: right;
  font-variant-numeric: tabular-nums;
  width: 5.5em;
}
.split-panels .panel { display: flex; flex-direction: column; }
.split-panels .panel > .muted { margin-top: 4px; }
.filter-bar {
  background: transparent;
  border: 0;
  border-radius: 0;
  padding: 0 0 4px;
  margin-bottom: 8px;
}
.queue-filters {
  display: grid;
  grid-template-columns: repeat(4, minmax(140px, 1fr));
  gap: 12px 14px;
  align-items: end;
  margin-bottom: 8px;
}
.queue-filters label { min-width: 0; }
.queue-filters .filter-actions { display: flex; align-items: flex-end; }
.queue-filters .filter-actions .btn { min-height: 46px; }
.weekly-metrics .chart-card { box-shadow: none; }

.resolution-card:has(fieldset:disabled) {
  background: transparent;
  box-shadow: none;
  border-style: dashed;
}
.resolution-card:has(fieldset:disabled) h2 { color: var(--ink-soft); }
.resolution-card .stack { gap: 12px; }
.composer-note { margin: -4px 0 0; }

.user-ticket-form .panel { display: flex; flex-direction: column; gap: 14px; }
.user-identity { margin-bottom: 4px; }
.user-ticket-actions {
  margin-top: -2px;
  padding: 4px 2px 0;
}
.drop-field input[type="file"] { padding: 16px 14px; }

@media (max-width: 1100px) {
  .metric-strip { grid-template-columns: repeat(3, minmax(0, 1fr)); }
  .queue-filters { grid-template-columns: repeat(2, minmax(0, 1fr)); }
}
@media (max-width: 720px) {
  .metric-strip,
  .user-portal .stat-row { grid-template-columns: 1fr 1fr; }
  .user-portal .stat + .stat { border-left: 0; border-top: 1px solid var(--line); }
  .user-portal .ticket-row { grid-template-columns: 1fr; padding: 14px 16px; }
  .fact-sheet,
  .fact-sheet > div { grid-template-columns: 1fr; }
  .fact-sheet > div:nth-last-child(-n+2) { border-bottom: 1px solid var(--line); }
  .fact-sheet > div:last-child { border-bottom: 0; }
  .desk-panel .table-wrap,
  .user-portal .panel > .ticket-list { margin-left: -14px; margin-right: -14px; }
}